PercyTech Privacy Policy

Last Updated: May 14, 2026

1. Overview

PercyTech ("PercyTech," "we," "our," or "us") provides operator software for SMS/MMS workflows, AI-assisted agents, customer websites, lead capture, and account administration. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, platform, and related services.

2. Information We Collect

We collect information needed to operate PercyTech:

  • Account details such as name, email, phone number, company, role, and settings.
  • Messaging data such as message content, recipients, timestamps, media, and status.
  • Website and lead-capture submissions sent through customer web surfaces.
  • AI workflow inputs, outputs, prompts, and agent activity needed to provide features.
  • Billing references, subscription records, invoices, and payment processor metadata.
  • Technical data such as logs, IP address, device data, cookies, and diagnostics.

3. How We Use Information

  • Operate, secure, monitor, and improve the Core platform.
  • Provision accounts, texting configuration, websites, agents, inboxes, and users.
  • Transmit SMS/MMS messages and process delivery status updates.
  • Support AI-assisted workflows and customer service requests.
  • Maintain account records, message preferences, activity logs, and support history.
  • Process billing, prevent abuse, investigate incidents, and meet legal obligations.

4. Service Providers

We use trusted providers for services such as messaging delivery, hosting, authentication, AI processing, analytics, email, and payments. Those providers process information only as needed to deliver, secure, support, or improve PercyTech.

5. No Sale of Personal Information

PercyTech does not sell personal information. We do not share contact information with third parties for their independent marketing.

6. Data Security and Retention

We use administrative, technical, and organizational controls intended to protect platform data. No networked system can be guaranteed perfectly secure.

We retain account, messaging, website, agent, billing, and support records for as long as needed to operate the platform, support customers, resolve disputes, and maintain security.

7. Your Choices

You can request access, correction, export, or deletion of personal information where legally and operationally feasible. Some records may need to be retained for accounting, security, or contractual reasons.

8. Contact

For privacy questions or requests, contact the PercyTech privacy team at privacy@percytech.com.